We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning or exchanging any of the items.
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Your purchase is eligible for exchange only if it meets the following conditions:
1. An incorrect size of product has been delivered to you i.e. the product does not match the item in the order confirmation email
2. If the product you receive has a genuine quality/manufacturing defect. If you feel the product is damaged or has a manufacturing defect, please do photograph this as soon as you have opened the packaging.
3. If your purchase meets our return criteria stated above, please contact our customer care team within 2 working days of delivery with the following information: -
Order number - Delivery address - Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.
You may contact us via email at info@alcovedecor.in or call our customer care at Ph: 7607400607 from Monday to Saturday, between 10:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours.
A reverse pick-up will be scheduled within 3-4 business days. Please ensure that the product you return is unused, unworn and the original tags are intact.
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