Cancellation & Return Policy
Thank you for ordering from ALCÔVE. All our orders are inspected before dispatching from our warehouse. We do not offer returns as our brand policy which are delivered in perfect condition.
However, if you’d like to exchange the order due to some manufacturing effect, you can write to us at email@example.com mentioning the details of the product with images and we will get back to you in 48 hours and get you through the return and exchange process.
Conditions for Returns –
- Products bought in SALE shall not be exchanged
- Original packaging, tagging etc should be there in its original condition. The product should be unused.
- We may ask to share images of the item/packaging to facilitate the return process.
- Any free product/gift item/offer associated with the main item, will have to be returned as well.
- Once confirmed by the team you can ship the product to our manufacturing unit addressing 127/24, w-1, Saket Nagar, Kanpur, U.P 208014.
- Once an order has been placed by the user, our systems will be unable to cancel the order and process a refund to the client if the payment has been processed. We can cancel Cash On Delivery orders. If there is an error in the size / colour or quantity placed, please email us and we will do our best to amend your order if it has not been processed yet. Product deliverables maybe of the same value or higher.
- This policy is subject to change without prior notice. You are advised to review this policy before ordering on this website.